Delivery to Your Business Address (B2B)
B2B (business 2 business) deliveries have a minimum spend of 700.00+VAT and are delivered free of charge to UK Mainland. Orders are delivered by palletized freight or via delivery van. We will co-ordinate with yourselves to arrange best delivery method of your order. Delivery of your order may take up to 10 working days. Any delivery to a business address must be accessible for articulated lorries and the required facilities to unload the goods upon delivery.
Deliveries Sent via B2B Palletised Freight – Please contact our sales team for update of deliveries via b2b delivery.
All orders will be provided with Tracking on Dispatch
Collection of Orders
It is important when collecting your order(s) from our warehouse that you book this in advance and to make sure you are collecting from the correct warehouse. We need at least 5 working days notice to prepare goods for collection and we allow only so many slots a day for collection so this has to be booked in advanced. You will be turned away without a collection booking. You must bring along your order number(s) so our warehouse team can locate the order(s) you are collecting. Without the correct order number(s) you will be turned away. We operate from more than one site and it is important that you check which site your order is to be collected from. Our main distribution is usually from our site near Ely, Cambridgeshire. Please email our sales team sales@maisonrepro.co.uk to confirm where to collect your order from.
Drop Shipment Deliveries
It’s now all so simple! Just order your drop shipments online or email them to our sales team and we will do the rest! Drop shipment delivery prices are stated on each listing. You can place your drop ship orders online through the web order system only. We do not accept orders by email.
Drop Shipping Delivery Timescales & Info:
Depending on what product has been ordered delivery times can vary with our couriers. Stated below is our couriers delivery times;
DX Courier is a next working day service once dispatched, we usually aim to deliver goods within 5 working days.
Deliveries Sent via Courier (DX) can be Tracked Here:Â https://www.dxdelivery.com/consumer/my-tracking/
All orders will be provided with Tracking on Dispatch.
DPD Courier is a next working day service once dispatched, we usually aim to deliver goods within 5 working days.
Deliveries Sent via Courier (DPD) can be Tracked Here:Â HTTPS://WWW.DPD.CO.UK/
All orders will be provided with Tracking on Dispatch.
Parcel Force Courier is a next working day service once dispatched, we usually aim to deliver goods within 5 working days.
Deliveries Sent via Courier (Parcel Force) can be Tracked Here:Â https://www.parcelforce.com/myparcel
All orders will be provided with Tracking on Dispatch.
Royal Mail is a 2-3 working day service, we usually aim to deliver goods within 7 working days.
All orders via royal mail will be sent 1st or 2nd class post (we may require signature for goods sent).
Delivery Van Service Mainland England & Wales can take up to 10-15 working days for delivery, your customer will be contacted by the delivery team to arrange delivery, we require customers phone number and email address to keep them updated on delivery. This service offers a 2 man delivery to all of England and Wales. We usually aim to deliver goods within 15 working days (on some peak periods delivery times may increase up to 18 working days). Whilst we aim to deliver goods quicker than the stated delivery time we cannot guarantee the delivery time. Sometimes in peak periods where we can get extra busy you may find delivery times may take longer than usual.
When orders being dispatched by this service your customer will be prompted to check the goods on delivery. The consignee must check the goods on delivery and only accept goods if they are fully satisfied with the product. We will not deliver goods if the customer rejects to check goods and failed delivery charges would apply. Any damage claims will be declined once goods have been signed for and accepted. This will be stated in the terms of the delivery note your customer will be signing. It is important for you the retailer to notify your customer that they will be required to check the goods. We suggest to notify them below on dispatch of goods;
“IMPORTANT INFORMATION – When accepting a delivery slot with Pinnacle Storage Solutions you must make sure you are available and have enough time to check over goods fully on delivery. All items must be checked on delivery and drivers will assist you to open goods. The drivers are unable to deliver the goods without items being checked and accepted. For any reason if you are not satisfied with the goods please reject them on delivery. You can contact Pinnacle Storage Solutions on 01920 485566 for delivery updates”
If your tracking starts with PLG you can use this link to track your order –Â https://pinnacle.journease.co.uk/Tracking/TrackAParcel
All orders will be provided with live Tracking on Dispatch if available.
Delivery Van Service Mainland Scotland (not including highlands) can take up to 20 working days for delivery, your customer will be contact by the delivery company to  arrange delivery, we require customers phone number and email address to keep them updated on delivery. This service to Mainland Scotland is a 1-2 man delivery service for your customer depending on the size of the product(s) ordered. We usually aim to deliver goods within 20 working days. Whilst we aim to deliver goods quicker than the stated delivery time we cannot guarantee the delivery time. Sometimes in peak periods where we can get extra busy you may find delivery times may take longer than usual.
When orders are being dispatched by this service your customer will be prompted to check the goods on delivery. The consignee must check the goods on delivery and only accept goods if they are fully satisfied with the product. Any damage claims will be declined once goods have been signed for and accepted. This will be stated in the terms of the delivery note your customer will be signing. It is important for your customer to make sure they are available and have time to check the goods when accepting the delivery slot with the courier.
All orders will be provided with live Tracking on Dispatch
Additional Information about Our Furniture Delivery Service
If the item is found to be damaged or faulty upon inspection the customer is to inform you the Retailer to seek further instruction. It is then the retailers responsibility to inform Maison Reproductions if their customer wish to reject the goods on delivery or report a fault that has occurred.
Our Delivery Drivers will make 1 attempted delivery, if the customer is not present at the confirmed date of delivery the driver will leave a we called card stating time, date and drivers name, it will also ask the customer to contact us to re-arrange delivery. This delivery will not be re-planned until re-delivery arrangement have been made either with the customer or by the retailer. A re-delivery charge will be applied to the account holder for each delivery attempt as all deliveries are confirmed prior to goods being loaded for delivery. Our courier also hold the right to charge a waiting time if they arrive at a delivery point where the consignee is not available or ready to take delivery. The charge applicable for waiting is £15 per 15 minutes. After 15 minutes waiting the drivers will fail a job and re-delivery charges are applicable plus the waiting time charges. These charges are applicable to the account holder.
For more information on additional delivery charges and returns that may apply please read our TERMS & CONDITIONS